Fee, Refund & Cancellation Policy

 At Providence Notary Services LLC, we strive to provide exceptional service and strive to ensure customer satisfaction. This fee and refund policy outlines the terms and conditions for refunds on our Notary & Apostille Services. 

Appointment Deposit: To reserve your preferred time for your Notary & Apostille Service, a $25 deposit may be required at booking. This deposit will be subtracted from your final service fee. Your appointment will be confirmed as soon as your deposit is received.

Pre-paid Fees: Once we have collected the required information for your Apostille, Document Certification, or FBI Background Check, full payment will be necessary to begin the process. You will be separately invoiced for any additional charges, which will need to be settled before your documents can be returned to you.

Additional Travel Fees: May apply to travel greater than 5 miles of standard coverage,  rush, after hours, or holidays.

1. General Refund Policy

• Once a Notary or Apostille is completed, all fees are non-refundable. This is due to the nature of notarial acts, which are considered completed at the time of signing and cannot be undone. 
• Please be aware that advance payments for Notary services are refundable only if the service has not yet taken place. For Apostille services, due to the nature of the process, refunds or partial refunds are considered only available if the work is less than 50% completed. Depending on how far into the process we are in, a percentage may be refunded. Each will be considered on a case-by-case basis. 
• If a client wishes to cancel or reschedule a scheduled appointment, they must notify us at least 24 hours in advance in advance to avoid a cancellation fee. 

2. Cancellation and Rescheduling Policy

Rescheduling: Clients may reschedule their appointment one time at no additional charge, provided that the rescheduled request is made at least 24 hours prior to the original appointment time. We recognize that unforeseen circumstances can occur, and we will send you a reminder about your missed appointment and offer an opportunity to reschedule.

Cancellation: 

• Cancellations made 24 hours before the appointment will be eligible for a 50% refund of any prepaid fee.
• Cancellations made within less than 24 hours of the appointment time will not be eligible for a refund and a $25 cancellation fee will apply. 
• If a notary is unable to complete the notarization due to missing documents, improper identification, or the signer’s unwillingness to proceed, no refund will be issued, the deposit of $25 will be forfeited. If there was no deposit, a trip fee of $25 will be charged. 

No-shows: A "no-show" is defined as missing your scheduled appointment without any prior notice or canceling with less than 24 hours' notice. For the first instance of a no-show or late cancellation, the appointment deposit will be forfeited.

3. Refund Eligibility 

Please note that refunds are limited to the following situations:

• The notary arrives late by more than 30 minutes without prior notice and the appointment cannot proceed as scheduled. 
• The notary is unable to perform the notarization due to an error on our end (e.g. notary fails to bring the required stamp/ seal). 
• The service was mistakenly charged twice due to a processing error. 

4. Disputed Charges

If you believe you were incorrectly charged or the service was not provided as agreed, please contact us within 3 days of the completed appointment. All disputes will be reviewed on a case-by-case basis. 

5. How to Request a Refund

To request a refund or discuss any issues, please contact us at support@providencenotary.services or call us at 512.230.9115 with the following information:

• Full Name
• Date of Appointment
• Service Provided
• Reason for Refund Request

6. Refund Processing Time

Approved refunds will be processed via your original payment method. Please be aware that there may be a processing period before the refunded amount appears in your account. The duration of this period is determined by your bank or credit card company and is outside of our control.

7. Exceptions

• No refunds will be issued for travel or mobile notary fees once the notary has arrived at the specified location. 

If you have any questions or concerns regarding our policies stated above, feel free to reach out to us. 

Providence Notary Services LLC

contact@providencenotary.services

512.230.9115